Bell Attendant

Join our world class luxury resort and spa in the stunning Cayman Islands, where every Grand Hyatt is a destination in itself, offering exceptional dining, elegant event spaces, and a refined guest experience.

Job Summary

The Bell Attendant provides exceptional arrival and departure experiences through warm greetings, valet service, luggage assistance, and local expertise. Serve as a key point of guest interaction, supporting smooth operations in both front drive and lobby areas.

Job Duties and Functions

1. Greet all guests warmly upon arrival and departure, offering prompt luggage assistance. 2. Hail taxis, answer guest inquiries, and provide directions or local recommendations. 3. Park and retrieve guest vehicles safely and efficiently, following all traffic and valet protocols. 4. Maintain the cleanliness and readiness of the house car at all times. 5. Escort guests to their rooms, provide an overview of hotel features, and assist with check-in needs. 6. Assist with luggage handling at check-out and curbside departures. 7. Keep lobby areas tidy by removing trash and debris between housekeeping rounds. 8. Support Concierge services by offering general information and recommendations when needed. 9. Stay knowledgeable about local events, attractions, and dining to provide accurate guest guidance. 10. Submit lost & found items with completed reports per hotel procedures. 11. Function as a door person when required, ensuring smooth guest flow and vehicle access. 12. Maintain clear communication with the front desk regarding parked vehicles during PM shifts. 13. In emergency situations, assist in keeping the driveway clear for emergency vehicle access. 14. Deliver guest items (faxes, packages, flowers, etc.) promptly and accurately. 15. Ensure the guest arrival area remains clear and welcoming at all times. 16. Notify guests of package or vehicle arrivals and visitor notifications. 17. Maintain cleanliness and security of the garage area, preventing unauthorized access. 18. Support other departments or take on additional tasks as needed, in line with a collaborative team spirit. 19. Performs other duties and attends meetings, as assigned by hotel/department leadership

Education and Experience

1. Minimum of 1 year experience in a similar role within a luxury hotel environment. 2. High School Diploma or equivalent preferred. 3. Strong adaptability to dynamic situations and a wide variety of guest personalities, with the ability to remain composed and courteous under pressure. 4. Excellent verbal communication skills with a professional and friendly demeanor. 5. Clean driving record required with a valid drivers license; must be at least 26 years of age. 6. Flexible availability, including evenings, weekends, and holidays, as required by business needs. 7. Physically capable of lifting and moving luggage and other items up to 50 pounds. 8. Ability to work outdoors in tropical weather conditions, including high heat and humidity. 9. Must be able to stand for prolonged periods of time during shift

Note: The standard expected work week is 45 hours, but actual schedules depend on business needs.

Caymanians, Permanent Residents, and RERC holders are preferred.