Receptionist

1. Reception & Patient Service

• Greet and assist patients, visitors, and healthcare professionals, and handle phone calls and inquiries in a courteous and professional manner.
• Provide excellent customer service, address patient concerns, collect feedback, and maintain confidentiality and professionalism at all times.

2. Appointments & Patient Records

• Schedule, confirm, reschedule, and manage daily patient appointments, including sending reminders and following up on missed or cancelled appointments.
• Register patients and accurately maintain patient information, medical records, referrals, forms, and other required documentation.

3. Insurance, Billing & Accounts

• Verify insurance benefits, referrals, approvals, and authorizations, and maintain accurate records of approved, used, and remaining visits.
• Handle basic patient accounts, billing, payment collection, receipts, outstanding balances, and daily transaction records.

4. Computer, Software & Administrative Duties

• Have basic knowledge of Microsoft Word, Excel, email, computers, and office equipment, with the ability to learn and use clinic management software.
• Perform general administrative duties, maintain clinic supplies and inventory, coordinate with staff, and assist with daily clinic operations.

5. Medical Knowledge & General Requirements

• Have basic knowledge of medical terminology, healthcare procedures, patient safety, hygiene, and infection-control requirements.
• Must be flexible to work overtime, weekends, and public holidays when required and must be able to drive with a valid Cayman Islands driver's licence.