Rental Agent

Are looking for a Rental Agent that is highly motivated and a customer focused individual, who can work independently and as part of a team.

Responsibilities

Responsible for renting and promoting vehicles across the Enterprise, National, and Alamo brands. Oversee daily rental operations in the Rental Manager’s absence, under operations supervision. Act as a key contact between the company and EHI Holdings, including attending scheduled calls and online meetings as required. Engage customers and maximize upselling opportunities in line with company commission policy. Complete daily reports on time, including credit card settlement and revenue reporting when required. Ensure vehicles are sanitized, delivered, and rental-ready on time. Report booking issues and customer accidents to management immediately. Handle accident procedures, including police reports, insurance forms, signatures, and customer charges before closing contracts. Keep work areas clean, tidy, and safe at all times. Assist with breakdowns and other operational tasks as directed by management.

Qualifications

Excellent customer service skills and at least three years’ experience in customer service, reservations, and customer support. A clean Group 3 driver’s license is required. Must be at least 25 years old to ensure insurance coverage in the event of vehicle damage. Weekend and public holiday work required on a fortnightly rota. Hours: 8:00 a.m.–10:00 p.m., Monday–Sunday. Associate degree or equivalent in international travel, tourism management or a related field.