Rooms Back of House Manager

Job Summary:​ The Rooms Back of House Manager is responsible for overseeing all housekeeping operations, ensuring the highest standards of cleanliness, safety, and guest satisfaction throughout the property.

Job Duties and Functions

1. ​Lead and supervise the Rooms Back of House (housekeeping) team, ensuring compliance with company policies and labor laws. ​2. Oversee the practice of cleaning schedules for guest rooms, public areas, and deep-cleaning projects (e.g., carpets, upholstery, draperies, and windows). ​3. Ensure cleanliness and upkeep of all common areas, meeting rooms, and public spaces. ​4. Assign daily tasks, distribute keys, and delegate floor responsibilities to housekeeping staff. ​5. Collaborate with Front Desk and Maintenance teams to ensure rooms are maintained as per brand standards, to provide seamless guest experience. ​6. Respond to and resolve guest requests and concerns when needed. ​7. Responsible for hiring, training and coaching housekeeping staff. ​8. Provide formal and on-the-job training for housekeeping staff, ensuring compliance with safety regulations and procedures. ​9. Establish and maintain performance standards to optimize staff efficiency and service quality. ​10. Assist with performance reviews, disciplinary actions, and resolve employee relations issues. 11. Assist with purchasing of housekeeping supplies within budget guidelines and evaluate product quality. 12. Ensure departmental expenses, including labor, supplies, and equipment are in line with budget.

Education and Experience 1. Minimum 2 years of experience in housekeeping leadership role at a luxury resort/ hotel. ​2. Proficiency in Opera PMS (Property Management System) is required; experience with HotSOS is a plus. ​3. Strong understanding of Forbes, AAA, LQA or similar luxury standards is preferred. ​4. Strong knowledge of productivity standards and labor management. 5. ​Must have strong proficiencies in Microsoft Office and Outlook ​6. Familiar with hotel systems and operations, and the ability to enter in information accurately. 7. Work well under pressure and demonstrate the ability to multi-task, be detail-oriented, and be able to problem solve. 8. ​Must display exceptional abilities in customer service and attention to detail. ​9. Experience with team hiring, coaching, and performance management. ​10. Must be able to work with and understand financial information and data, and basic arithmetic functions. ​11. Flexibility to work evenings, weekends, and holidays as needed. ​12. Physical ability to lift up to 30 pounds. ​13. Must be able to stand for prolonged periods of time during shift