Service Support Coordinator

VAMPT MOTORS LTD.

NOW HIRING: SERVICE SUPPORT COORDINATOR

Vampt Motors Ltd., the authorised Ford and Toyota dealer in Grand Cayman, is seeking a reliable and organised Service Support Coordinator to support the daily operations of our service department. This role is the administrative and customer-facing backbone of the service department — ensuring a smooth workflow at the front-desk reception, cashiering, and service administration, with cross-training in warranty claims processing to provide cover during peak periods and staff leave.

Key Responsibilities

• Greeting customers warmly upon arrival and directing them to the appropriate service personnel
• Answer and manage incoming calls to the service department promptly and professionally
• Schedule and confirm service appointments, managing the service calendar accurately
• Communicate estimated wait times and keep customers updated on job status
• Process customer payments, issue invoices and receipts upon job completion
• Reconcile daily cash, card, and account transactions in line with company procedures
• Maintain accurate customer and vehicle records through data entry in the dealership management system (CDK)
• Prepare and file service department documentation, reports, and correspondence
• Coordinate with service advisors, technicians, and the parts department to ensure smooth job flow
• Maintain a clean, organised, and professional reception area
• Provide backup support for warranty claims processing — including claim submission, documentation, and follow-up — during staff leave or high-volume periods

Key Requirements

• Minimum 2 years’ experience in an administrative, receptionist, or customer service role
• Demonstrated cashiering or cash-handling experience
• Excellent verbal and written communication skills with a professional, customer-first manner
• Strong organisational skills and ability to multitask effectively in a busy environment
• Proficient in Microsoft Office; comfortable learning dealer management systems (CDK experience an advantage)
• Experience in an automotive or service dealership environment preferred
• Exposure to warranty administration or service writing is an advantage
• Clean police record and valid driver’s licence
• Must provide contactable references